Can I buy without registering?

Yes, you don’t need to register, it’s optional.

How do I recover my forgotten password?

If you forgot your password, you can recover it in the section My Account. You will receive an email to get a new one!

What payment methods does the website accept?

Payment can be made via the Redsys platform using Visa, American Express, MasterCard, or other similar cards, or, if you prefer, you can pay by bank transfer.

Do I have to verify the card payment?

When you process your order, you may be redirected to your bank to verify the payment. To do so, follow the instructions on your bank’s website. One way your bank will ask you to verify is with a unique security code. Check your phone or email inbox for the code. Enter the code when prompted. Your bank may also ask you to verify the purchase using fingerprint or facial recognition technology, if you already have these options available. Once you have done this, you will be redirected back to Tran Tran and you will receive confirmation that your payment has been successful.

What to do if the verification process fails:

If you were unable to verify your payment method when placing your order, please contact your bank or visit your local branch, as they may be able to provide you with more details about why your verification failed. Then try completing the process again.

To complete the verification successfully, make sure that:

You are the account holder. The bank only sends the code to the card owner.

Enter the code correctly, as instructed. Check the code in the SMS messages you have received and in your email account, and remember to check your spam folder.

Your bank has your personal information up to date, including your email address and phone number, and you have downloaded the latest online banking app.

If you are having trouble viewing the verification webpage, try using a different browser.

What customs costs and fees do I have to pay?

Prices are displayed without taxes by default on the website.  

TAXES

Within the fiscal territory of the European Union, orders are subject to Spanish VAT (currently 21%), unless the buyer is a company or self-employed person with an intra-Community operator number (EU-VAT), in which case, after validation in VIES, the sale will be exempt from VAT in accordance with EU regulations.

Exceptions within Spain: orders destined for the Canary Islands, Ceuta, and Melilla are subject to customs procedures and the payment of local taxes. (IGIC or IPSI). These costs are not included in the price of the product or shipping, and must be paid by the recipient upon delivery. The customer must provide their ID/NIE in order to process the shipment correctly.

Spanish VAT does not apply to shipments to destinations outside the European Union tax territory. However, the buyer must pay the VAT or equivalent tax established by the authorities of the destination country, which will be charged by the authorities or by the carrier on their behalf.

CUSTOMS COSTS AND RATES

No tariffs or import duties apply between countries that are part of the customs territory of the European Union.

For shipments to countries outside the customs territory of the European Union, the following may apply:

1. Customs duties or tariffs according to the product’s tariff classification and the regulations of the destination country.

2. Customs handling fees charged by the courier company or customs agent.

Taxes, duties, and fees applicable at the destination are not included in the purchase price or shipping costs.

These amounts depend on the legislation of the destination country and, where applicable, on the rates charged by the courier company or customs agent handling the shipment. TATIPATATI SL has no control over and cannot anticipate the amount of these costs.

The recipient is responsible for paying these amounts, which is a prerequisite for receiving the goods. Once the order arrives at customs, the courier company or local authorities will contact the recipient to indicate the amount and payment procedure. If the recipient refuses delivery and the package is returned to the sender, all costs associated with the return (transport, customs handling, etc.) will be deducted from the refund.

TATIPATATI SL shall not be liable for delays in customs clearance or if local authorities decide to confiscate any item contained in the shipment.

We strongly recommend that you find out in advance about the regulations and import costs applicable in the country or territory of destination before placing your order.